News

I am excited to announce today that we have integrated out online platform to now use SMS/TXT Message update options to all of our client base. The features include:

• SMS Order Updates and Order Confirmations
• SMS Shipping Updates and Delivery Confirmations
• Cart Updates and Coupons
• ** EXCLUSIVE SMS/TXT ONLY DISCOUNT CODES**

If you have opted in to receive email marketing from us then you will also be opted in now for text message updates. You can also turn this off by replying with the words STOP. Also, I am limiting this to USA and Canada based customers for now in order to monitor the use and best practice methods before I enable this for our customer base located outside of the USA and Canada region.

You can always opt in to our messaging platform by simply filling out this form here. You will receive a notice to confirm your registration and once this is done, you are all set!

 

New SMS/Text Discounts

I am sending exclusive coupons and discount codes to sms subscribers. Sign up for your exclusive code!

Message and Data Rates may apply. Opt out by replying with STOP.

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There is no doubt that if you have been watching my posts on Facebook lately you are aware of my frustration with USPS in regard to their shipping delays, tracking update delays, and so forth. Like many of you, I am frustrated with their service and feel as though we just don't get the level of support from them that we deserve. However, I do want to mention that I was able to contact USPS and speak with a very helpful lady who was kind enough to share with me the reasons for the delays. While the reason is not put into great detail, her explanation does help put my mind at ease that this is not isolated to just our area but rather USPS services in general. 

My main goal of putting this here for you is to make sure that you are aware that delays for shipping are not on our end or a product of our inability to pack, label, and ship on time. If you have received an email stating that your label has been created, this means that I personally put your order together, packed it, labeled it, and sent it on its way for pickup. Like you, I grow frustrated by companies that simply print a label to generate a shipping email but then do not pack the item until they have time. It's a bad way of doing business and not something I would ever consider doing at CycloneFPV. 

I have included the latest phone call recording between myself and the USPS representative who was very kind to explain the issues. You are more than welcome to listen to this and note that the purpose of this recording is to eliminate any doubts you may have that the issue sits on our end. However, just because I have this update from this does not mean that I am going to stop calling and checking in daily on the packages sent. While I cannot make the mail move faster, I can remind them that we are anxious for these delays to be resolved.

Please let me know if you have any questions.

To listen to the file, please click here. 

I would like to personally thank you for visiting CycloneFPV.com. Our news, tutorials, and product information portion of our website contains valuable information and updates to many different topics we discuss in the FPV community. I do my best to include as much information as possible and am always updating our pages daily so please make sure to visit this section of of our website if you are looking for information pertaining to a shipment, a product test, or our how-to sections. If you would like something added here simple send me an email and I will see what we can do to make this happen ASAP.

The following links will take you to specific sections of our online information:

• News (this includes shipment updates and other information)
• Thrust Test / Benchmarks (all motor tests and other info)
• Tutorials (our how-to section with links to videos)

Sincerely

Tarek Maalouf
Work Mule
CycloneFPV.com

Good morning to all of my CycloneFPV customers. I have exchanged emails with Tina today regarding the shipment updates for our second large batch of product and have been informed that the items should be set to ship towards the end of this week or beginning of next. They have assured me that they are going to do much better this time in regards to shipping logistics (not sure how it could be worse unless they ship it via Camel) but I will keep a close eye on this to make sure we are on track. If you have questions about your order please email me and I will do my best to make sure you are all taken care of. I know this is a long process but given the discounts, my hands are tied on how much more I can do. I WILL stay on top of this and make sure it is done properly.

Thanks so much for your continued support. 

Sincerely,

Tarek Maalouf
Work Mule
CycloneFPV.com

With our continued growth in the FPV marketplace, I have noticed the increase in sales requests and product inquiries from many FPV'ers outside of the USA. For this reason I have invested in a company that has provided our application support to translate all our web pages into an unlimited amount of world-wide languages. I hope that this new feature demonstrates to all of our customers, both local and world-wide, that we are going to do all we can to be a strong supporter of the FPV community. If you have any questions about this new feature or would like to see your language added to our site, please use our online contact form to tell us about it.

CycloneFPV.com (CFPV) Warranty Information – Updated (02/13/2022)

The meaning of LLW:

Well, this is somewhat simple. There is always going to be a fine line between trying to offer honest service and support while still protected CFPV’s best interests from being exploited by the “select few” potential customers that simply want to try and abuse the system. One method to make sure we are all playing on the same honest playing field is to reduce the chance of abuse of a Lifetime Warranty by limiting the potential for abuse.

First, the most important thing I want to discuss is the terminology contained within the LLW. You will find some of the most common terms and explanations below:

Lifetime – The term “Lifetime” is pretty simple and refers to your heartbeat or mine. If and when one of ours kicks out, well then, the warranty period is up. UNLESS…one of my kids decides to take over the company.

Limited – This is the most important term to understand. Being that I make each frame by hand (meaning the last cuts, sanding, and buffing are all hand done) the idea of trying to make a ton of frames without an end in sight becomes extremely overwhelming. Add to the mix that someone out there will try to take advantage of an “unlimited” replacement policy, and I simply lose my mind. So, to make this fair (subjective to my interpretation) I believe that the warranty will need to be limited in terms of how many frames (unibody) or frame parts (modular), you can expect to receive from me at no additional charge. The answer is five (5). This means that you will be permitted to request warranty replacements up to five (5) times during the Lifetime time frame as stated above.

Covered vs. Not-Covered: (please also see Frame Coverage Details)

Well, to be fair, I think that a certain level of responsibility must be placed on each of my customers in regard to what will be covered vs. what will not be covered. Here are a few examples to help you out:

Covered – Manufacturer Defect: Yup, I admit it. Sometimes I screw it up. It happens. I’m human. So, if your frame begins to have a complete meltdown or shows signs of defect in material or craftsmanship, do not worry. You are COVERED.

Covered – Pilot Defect: You didn’t think I was going to admit to making mistakes in my workmanship and not bring to light the “Pilot Defect” topic did you? This pretty much covers you flying like a madman or madwoman and doing something like “hey a power loop over a bridge” only to realize that your power loop skills are ehhhh…so so. I don’t care how good or bad you are as a pilot. Crashes happen. So, when they do, you are covered under the LLW.

Not Covered – Duuuuumb Choices and Crazy Events: This is pretty simple. Car runs over it …hmmm…don’t land on the road…I can’t cover that. Dog gets a hold of it and make it his or her new chew toy….again, can’t cover that. Want to see what happens when you put an M80 firework on top of the frame for fun….ya, can’t cover that either. Crazy events (ie. Car running over it) and Duuuuumb Choices (ie. M80 firework testing) are two of the many non-drone / flying related events that my hard work is simply not going to replace.

Not Covered – Loss, Theft (sort of): So, if you lose the quad, then I am sorry but there is nothing I can do. However, I am offering to engrave a phone number on the frame for you prior to shipping. This way, if it is ever found, hey – you can get a call back. Keep in mind, this could also haunt you considering if it falls out of the sky and lands on a new Ferrari, you might get a call and a huge bill.

Not Covered - Divorce: If he or she gets half...well then it might be time to buy another frame.

Exception to the Rule: Theft is a different issue. I have complete compassion for those people who are victimized by some douche-bag a-hole that is walking around stealing crap from good people. So, file a police report, send me a copy, and hey, you are set. One time only please. If it happens again, you need to move.

Frame Coverage Details - While I do stand behind my work and the quality of my frames, there are some limitations to the Limited Lifetime Warranty simply due to the design limitations. I have done my best to include all of the warranty information below that should address many of the main areas of concern:

• Modular Frames (those frames that have replaceable arms):
• Carbon fiber top plates are covered
• Carbon fiber bottom plates are covered
• Carbon fiber arms are covered
• Unibody Frames (those frames that do not have replaceable arms):
• Unibody frames are covered for manufacturer defect only and will not cover frames that are damaged or broken due to abuse, crashes, mishandling, etc. 
• 50% discounts will be offered as a one-time replacement option on all unibody frames. Customers will be required to send back their original frame in order to qualify for the 50% discount. 
• If you require your replacement frame to ship prior to the arrival of your damaged frame, you may utilize our advanced replacement option (see further down on this page)

Shipping Fees and Expectations:

Shipping to you from CFPV: When it comes to the warranty replacement process, there are few things that you need to know before we proceed. The first is that you will be responsible for all shipping fees associated with the delivery of your warranty replaced frame.

Shipping from you to CFPV: Yes, unfortunately I do require that all frames or broken parts be shipped back to me for the simple purpose of inspecting the item to make sure that an engineering flaw is not to blame. This is crucial to improving the frames I make, and it is my way of working with my customers to make sure that I can always produce a product that is designed and manufactured with the highest level of attention and care. So, if and when you break your frame or a part on your frame, please understand that I would like to have that piece back. There are two methods to getting this done:

Standard replacement – This option is simply used when you want to send the part(s) back and upon arrival, I send you out your replacement. USPS shipping is pretty cheap for a frame (even with tracking) and delivery should be roughly 3 days. As soon as I receive it, I send you back your replacement within 24-hours.

Advanced replacement – This option allows for immediate shipping of your replacement part but requires that you pay up front. As soon as your payment is received, your replacement part will be mailed to you. You then have a total of 30 days to return the broken part(s) back to me at which time I will issue a store credit once your damaged frame parts have arrived. However, please keep in mind that if I do not receive the part(s) back within that 30-day time period, the charge will stand and will not be eligible for a refund.

Proof of Purchase: When you fill out your online Warranty RMA form, you will be asked to provide a proof of purchase. Make sure to have that available and ready to submit. It will be required in order to process a replacement request. I know that I will know most of you from our conversations, but in the event that I am every able to take a vacation and actually hire someone to help me with some of this, they will be required to validate your replacement request rather than wait for me to return (not that I would even leave on vacation…sheesh)

SShhhh…IT Happens: One thing I cannot stress enough to everyone is to please just be honest about what caused the damage. I get that stupid things happen and lord knows I crash more quads than anyone else. (I have to…it’s how I test them). The information here is intended to protect the both of us and our investments but I am well aware that sometimes a bad day lingers and heck, before you know it…POOF…flights turn to crap quickly. All I ask is that you remain up-front and honest with me. If you tell me that you flew the quad and it hit a tree, but after looking at it, it resembles a stroll through Beirut, then hey, I am going to know that something is up and we are going to have a serious trust issue. (by the way..I was born in Beirut so don’t give me a hard time with my example). On the other hand, if you just say “hey, I had a really crappy day and to top it off someone ran over my frame..” there might be a touch of kindness to assist you. I cannot promise but what I can tell you is that your honesty will go a long way with me. If we can keep that on track, I am sure we can always work something out. Even if you just pay a reduced fee…hey it all works out.

Well, for now, this just about wraps it up. I am always ALWAYS going to do my best and work my hardest to take care of you. I am a single father of three amazing boys and your support and loyalty is more valuable to me than you might imagine. So whether the frame is defective or simply dies in a battle in “Beirut”, always remember that money is secondary to the loyalty and support that I receive from you, my client.

I look forward to earning your business and keeping you as a CyloneFPV.com customer for many many years (or until my ticker quits ticking). Oh, and for the legally blessed few that wish to see all of this typed up by my overpriced attorney, I get it. You will find the link to the legal terms and such by clicking here..(not yet though because it is still being revised)

Sincerely,

Tarek Maalouf
Working Mule
CycloneFPV.com

CycloneFPV.com (CFPV) Warranty Information – updated July 10^th 2018.

After months of work to determine the best possible warranty options for each of my valued customers, I have decided that the only solution is to offer a Limited Lifetime Warranty (LLW) on all CFPV frames. The details pertaining to the LLW can be found below and, if necessary, will be updated from time to time in order to better represent all the new products and design advancements that you have come to expect from CFPV. Right now, let’s get right to it and make sure the details are laid out and easy to understand:

The meaning of LLW:

Well, this is somewhat simple. There is always going to be a fine line between trying to offer honest service and support while still protected CFPV’s best interests from being exploited by the “select few” potential customers that simply want to try and abuse the system. One method to make sure we are all playing on the same honest playing field is to reduce the chance of abuse of a Lifetime Warranty by limiting the potential for abuse.

First, the most important thing I want to discuss is the terminology contained within the LLW. You will find some of the most common terms and explanations below:

Lifetime – The term “Lifetime” is pretty simple and refers to your heartbeat or mine. If and when one of ours kicks out, well then, the warranty period is up. UNLESS…one of my kids decides to take over the company.

Limited – This is the most important term to understand. Being that I make each frame by hand (meaning the last cuts, sanding, and buffing are all hand done) the idea of trying to make a ton of frames without an end in sight becomes extremely overwhelming. Add to the mix that someone out there will try to take advantage of an “unlimited” replacement policy, and I simply lose my mind. So, to make this fair (subjective to my interpretation) I believe that the warranty will need to be limited in terms of how many frames you can expect to receive from me at no additional charge. The answer is five (5). This means that you will be permitted to request warranty replacements up to five (5) times during the Lifetime time frame as stated above.

Covered vs. Not-Covered:

Well, to be fair, I think that a certain level of responsibility must be placed on each of my customers in regard to what will be covered vs. what will not be covered. Here are a few examples to help you out:

Covered – Manufacturer Defect: Yup, I admit it. Sometimes I screw it up. It happens. I’m human. So, if your frame begins to have a complete meltdown or shows signs of defect in material or craftsmanship, do not worry. You are COVERED.

Covered – Pilot Defect: You didn’t think I was going to admit to making mistakes in my workmanship and not bring to light the “Pilot Defect” topic did you? This pretty much covers you flying like a madman or madwoman and doing something like “hey a power loop over a bridge” only to realize that your power loop skills are ehhhh…so so. I don’t care how good or bad you are as a pilot. Crashes happen. So, when they do, you are covered under the LLW.

Not Covered – Duuuuumb Choices and Crazy Events: This is pretty simple. Car runs over it …hmmm…don’t land on the road…I can’t cover that. Dog gets a hold of it and make it his or her new chew toy….again, can’t cover that. Want to see what happens when you put an M80 firework on top of the frame for fun….ya, can’t cover that either. Crazy events (ie. Car running over it) and Duuuuumb Choices (ie. M80 firework testing) are two of the many non-drone / flying related events that my hard work is simply not going to replace.

Not Covered – Loss, Theft (sort of): So, if you lose the quad, then I am sorry but there is nothing I can do. However, I am offering to engrave a phone number on the frame for you prior to shipping. This way, if it is ever found, hey – you can get a call back. Keep in mind, this could also haunt you considering if it falls out of the sky and lands on a new Ferrari, you might get a call and a huge bill.

Not Covered - Divorce: If he or she gets half...well then it might be time to buy another frame.

Exception to the Rule: Theft is a different issue. I have complete compassion for those people who are victimized by some douche-bag a-hole that is walking around stealing crap from good people. So, file a police report, send me a copy, and hey, you are set. One time only please. If it happens again, you need to move.

Shipping Fees and Expectations:

Shipping to you from CFPV: When it comes to the warranty replacement process, there are few things that you need to know before we proceed. The first is that I will cover shipping to you using USPS or UPS and I will choose the lowest priced option. In this case, USPS will be first class mail or even priority if the numbers are right. For UPS, it will most likely be ground or their new “fixed rate” shipping option that just started. No matter the option, one thing is for certain. Your package will contain tracking so you will know when and where at all times.

Shipping from you to CFPV: Yes, unfortunately I do require that all frames or broken parts be shipping back to me for the simple purpose of inspecting the item to make sure that an engineering flaw is not to blame. This is crucial to improving the frames I make, and it is my way of working with my customers to make sure that I can always produce a product that is designed and manufactured with the highest level of attention and care. So, if and when you break your frame or a part on your frame, please understand that I would like to have that piece back. There are two methods to getting this done:

Standard replacement – This option is simply used when you want to send the part(s) back and upon arrival, I send you out your replacement. USPS shipping is pretty cheap for a frame (even with tracking) and delivery should be roughly 3 days. As soon as I receive it, I send you back your replacement within 24-hours.

Advanced replacement – This option allows for immediate shipping of your replacement part but requires that you pay up front. As soon as your payment is received, your replacement part will be mailed to you. You then have a total of 30 days to return the broken part(s) back to me at which time I will issue a refund back to you for the replacement charge. However, please keep in mind that if I do not receive the part(s) back within that 30-day time period, the charge will stand and will not be eligible for a refund.

Proof of Purchase: When you fill out your online Warranty RMA form, you will be asked to provide a proof of purchase. Make sure to have that available and ready to submit. It will be required in order to process a replacement request. I know that I will know most of you from our conversations, but in the event that I am every able to take a vacation and actually hire someone to help me with some of this, they will be required to validate your replacement request rather than wait for me to return (not that I would even leave on vacation…sheesh)

SShhhh…IT Happens: One thing I cannot stress enough to everyone is to please just be honest about what caused the damage. I get that stupid things happen and lord knows I crash more quads than anyone else. (I have to…it’s how I test them). The information here is intended to protect the both of us and our investments but I am well aware that sometimes a bad day lingers and heck, before you know it…POOF…flights turn to crap quickly. All I ask is that you remain up-front and honest with me. If you tell me that you flew the quad and it hit a tree, but after looking at it, it resembles a stroll through Beirut, then hey, I am going to know that something is up and we are going to have a serious trust issue. (by the way..I was born in Beirut so don’t give me a hard time with my example). On the other hand, if you just say “hey, I had a really crappy day and to top it off someone ran over my frame..” there might be a touch of kindness to assist you. I cannot promise but what I can tell you is that your honesty will go a long way with me. If we can keep that on track, I am sure we can always work something out. Even if you just pay a reduced fee…hey it all works out.

Well, for now, this just about wraps it up. I am always ALWAYS going to do my best and work my hardest to take care of you. I am a single father of three amazing boys and your support and loyalty is more valuable to me than you might imagine. So whether the frame is defective or simply dies in a battle in “Beirut”, always remember that money is secondary to the loyalty and support that I receive from you, my client.

I look forward to earning your business and keeping you as a CyloneFPV.com customer for many many years (or until my ticker quits ticking). Oh, and for the legally blessed few that wish to see all of this typed up by my overpriced attorney, I get it. You will find the link to the legal terms and such by clicking here..(not yet though because it is still being revised)

Thank you for your time and if you have any questions at all, please email me at tarek@cyclonefpv.com

Sincerely,

Tarek Maalouf
Working Mule
CycloneFPV.com

I have done my best to make sure all warranty and return policies are covered in detail here but if you have a question about our policies and cannot locate the information on this page, click this link to fill out our online contact form. 

CycloneFPV.com Warranty Information:

I have worked hard to secure dealer agreements with all the brands that we currently keep in our inventory. Being an authorized dealer/reseller allows me to provide an additional level of support to all Cyclone FPV clients no matter the product type, cost, or location. However, it is very important that you read our entire policy and understand the limitations, expectations, and procedures we have in place to guarantee everyone an honest and successful support system.

 Warranty / Return Time Frame:

• Unless it is otherwise stated during your time of purchase, the warranty on all items sold through Cyclone FPV is three (3) days from the date your shipment was delivered (updated 09/25/2020). While I have full faith in the products we sell, I still encourage all Cyclone FPV customers to inspect their package contents as soon as possible. Any issues or concerns should be immediately relayed back through our website using new online contact and ticket form.

Warranty / Return Claim Instructions:

• If you have received your order and have noticed the product(s) to be defective or otherwise damaged, you will need to go to our new online contact form to request an RMA. Make sure to fill out the form completely and then hang tight. The information will make its way over to myself or another Cyclone FPV support team member and will be reviewed promptly. Warranty claims will be handled using our Warranty Replacement Standards which can be found in detail further down on this page. 

Warranty / Return Coverage and Limitations:

• There is no doubt that if you are involved in the drone industry as a hobbyist or professional, you are well aware that damage to the components can come easy from misuse, abuse, poor soldering skills, voltage spikes, incorrect component matching, and so on. While we do give credit to the fact that products can arrive directly from the manufacturer in a non-working state, we must differentiate our coverage options based on whether or not the product has been opened, used, installed, tampered with, or otherwise altered from its physical state when it was delivered to you. Cyclone FPV offers different Warranty and Replacement options depending on the current state of the product in question.

• Warranty / Return Coverage for Unopened Items:
• If an item is unopened, a warranty claim cannot be filed. Instead, a return claim would be initiated with the sole purpose of exchanging the product due to packaging damage during shipping, change of mind by the customer, or incorrect product order during the sale. In either case, if you wish to file a return claim for an unopened item you will be permitted to do so without delay so long as your return claim is received within three (3) days from the date your shipment was delivered (updated 09/25/2020). As long as the returned product(s) has remained sealed and undamaged or tampered with, you will be issued a store credit for the full purchase price less shipping. Cyclone FPV will not refund shipping fees. 

• Warranty / Return Coverage for Opened but Unused Items:
• If you have received your product(s) and wish to return an item after it has been opened, you may file a return claim as long as it is done within three (3) days from the date your shipment was delivered (updated 09/25/2020) Opened items will be accepted for return but will be required to undergo inspection prior to any refunds being issued. As long as there is no damage to the opened item and all material remains as it was originally when received, you will be issued a store credit refund for the purchase price less a 20% restocking fee and any shipping charges. Goggles and other wearable material will not be permitted to be returned once opened due to Covid19 concerns. (updated 09/25/2020)

• Warranty / Return Coverage for Used / Damaged Items:
• If you have received your products and for whatever reason, the item in question has either stopped functioning or did not function, to begin with, you will need to complete our online RMA form and request a replacement item be sent to you. This must be done within three (3) days from the date your shipment was delivered (updated 09/25/2020) If your product no longer functions and you are outside of the three (3) days from the date your shipment was delivered (updated 09/25/2020), you will need to contact us using our online contact form and see if we can offer you some options that may help to remedy the issue. You can also contact the manufacturer of the product directly and utilize their warranty procedures as an alternative method.
• Warranty / Return for Missing Packages:
• Customers will have the option to select tracking or tracking with insurance when placing an order. It is our recommendation that each customer ship with insurance in order to help file a claim if and when your package is missing. Cyclone FPV will NOT be held responsible for missing packages. We will not issue refunds, returns, or exchanges for missing items. USPS First Class Shipping does not include insurance but does include tracking. USPS Priority Shipping does include $50.00 in insurance and tracking. Cyclone FPV now offers 3rd-party shipping insurance from Route. This insurance is automatically added to your cart but can be removed if you wish. For more information about Route Shipping Insurance or to File and Claim, please click here. 
• Out of Warranty Options:
• For those customers who have issues that fall outside of our Warranty and Replacement criteria, we will always do our best to try and help you by offering one of the following:
• A discount be offered to replace your damaged item with a brand new one, a gently used but tested one, or an item with similar characteristics
• An option to inspect the item to see if a repair can be performed to return the product to functioning status
• Direct contact with the manufacturer to utilize their full warranty services that come with their product.
• Inventory Blowout and Used Items:
• There are absolutely no returns or exchanges for these items. All sales from our "Inventory Blowout" and "Used Items" sections are final and all items are sold "As Is".
• Please note that all "Inventory Blowout" items are new and unopened so you may still contact the manufacturer for any warranty or support questions you may have. If you are not willing to accept this policy please do not shop from these sections. 
• Motors and Motor Return Requests:
• Due to an increase in fraudulent motor RMA's, Cyclone FPV is requiring that all motor RMA's be sent in for inspection to determine if the issue is user-related or manufacturer related. 
• Motors that have been used and show signs of damage due to miswiring, impact, or coil contact, will be void of any warranty replacement or repair by Cyclone FPV.

Procedures Once an Item is Received:

• Upon receipt of your item, we will spend time inspecting the unit so that we can attempt to determine the cause of the issue. This process can take a few days and, in some cases, may require us to reach out to the manufacturer if we find an issue that concerns us in regards to the assembly and integrity of the product itself.

Procedures for Defective Products:

• Defective on Arrival (DOA) items will be inspected prior to replacement. Any DOA claims made against items that have been powered up, soldered, or otherwise altered, will automatically be subject to Cyclone FPV inspection before any replacement can be offered. Cyclone FPV may also opt to send the item to the manufacturer for further testing if there are indications that customer use and/or abuse may be the cause.

Procedures for Damages by Customer:

• As much as we all dislike the idea that our work could have caused an issue with a product, attention must be given to this topic. First, I want to make it clear that we all completely understand that mistakes happen and I will do my best to make sure that products purchased from Cyclone FPV are supported no matter the issue. However, Cyclone FPV cannot warranty, replace, or repair, any products if the damage is caused by the following:
• Damage due to crashes or drone impacts
• Damage due to misuse/abuse of the product
• Damage due to errors in installation or soldering
• Damage due to voltage input errors
• Damage due to configuration/installation errors
• Damage due to operation outside the intended use
• In cases where any of the above scenarios may have played a direct role in the problems you are experiencing, I encourage you to be upfront and honest about it. I am more than willing to do what I can if I know ahead of time what sort of issues may have played a role in the current state of the product. However, if this information is withheld during the submission of your claim and determined to be the cause of the problem through our inspection process, claims will be denied immediately and you will have to contact the manufacturer for additional support. You will also be required to pre-pay return shipping prior to the item being sent back to. Simply put, be upfront and honest with our team and we will work hard to try and help you get back up and flying again.

Warranty and Non Warranty Repairs

• Cyclone FPV works with many manufacturers to offer warranty and non-warranty repairs for our customers and also those individuals who may have purchased their products from other authorized resellers. The process and guidelines for all repairs and inspections are listed below. Please familiarize yourself with these policies prior to opening an RMA ticket via our online RMA forms located on our support page:

1. Shipping - Unless otherwise stated, shipping will be paid to and from our facility by the customer. In some cases, warranty repairs will also include free shipping. It is the responsibility of the customer to verify their shipping responsibilities prior to submitting an item for warranty repair.
2. Inspection - Cyclone FPV technicians have the responsibility of inspecting all items submitted for RMA. These inspections are detailed and allow our team to report back reliable findings and analysis to the customer and the manufacturer. The time frame for inspections can take up to a week depending on how many inspections are already in line. 
3. Results - During our inspection, Cyclone FPV technicians may be required to disassemble all components in order to locate the cause of the issue. It is during this process that we will do our best to determine what happened, how it happened, and who may be at fault. Once we have concluded our inspection, we will relay our results to the customer and also the manufacturer. Our results are final and will not be subject to argument by either party. Should Cyclone FPV technicians determine that the issues are not as a result of manufacturer defect, but rather a problem caused by the customer, we will not issue approval for a warranty repair.
4. Dispute - In the event that the customer disputes our findings, he or she may contact the manufacturer and request further review. We will work with the manufacturer to discuss our findings and find a resolution if possible. If we are unable to find a resolution, we will contact you and request that you pay for the shipping to have the item sent back to you.
5. Completion and Shipping - Customers will be responsible for all shipping and insurance fees associated with the return of the part or parts. In the event that the manufacturer has agreed to cover the shipping costs, the customer will not have to pay to have the item returned. If we are unable to find a resolution to the issues, the customer will be required to pay for all return shipping costs and insurance fees. It is important to note that we will not reassemble any components if it is determined that there will be no repairs covered under warranty and the customer does not wish to proceed by paying out of pocket. Customers will have seven business days to arrange for the shipping fees to be paid for the return of their items. In the event that payment is not received within seven days of the creation of the invoice, the components will be deemed abandoned and will then become property of Cyclone FPV. 

Shipping Fees and Instructions:

Shipping Cutoff Time, Next Day Air,  and Tracking

• Our cutoff time for shipments is 10 AM due to early pick-up times by our carriers. This does not mean that an order placed after 10 AM will not be able to ship that same day, but it is best to assume that any order placed after 10 AM may ship the following business day.
• While CycloneFPV offers UPS Next Day Air and Two-Day Air services, we encourage our customers to contact us first to verify the availability of the items and make sure that we have not missed our cutoff time. 
• All tracking information is emailed directly to the customer once the label is printed at our facility. If the carrier’s tracking data is not updating, not providing proper information, or simply not functioning as it should, customers must contact the shipping company directly to request updates. If a package is missing or damaged, customers will need to file a claim with the carrier and / or the third-party insurance provider, Route, if that option was added to the cart during check-out.

Free Shipping for $100.00 and Up: (effective March 3, 2022)

• Items may not be delivered to a P.O. Box. 
• We reserve the right to cancel any orders that were found to be containing pricing errors which resulted in accidental free shipping
• Any orders placed with free shipping will be required to pay for return shipping on all items including DOA and Damaged goods
• Free Shipping applies to the 48 contiguous states only 
• Customers who return items that were shipped for free will have their shipping fees deducted from their eligible refund amount.
• Large boxed items and heavy items weighing more than two pounds may not qualify for free shipping due to varying rate changes. Please check the item carefully for shipping charges. Items that will require shipping fees will have the following added to the bottom of their description:
• ** Please note that due to the weight and price point, this item does not qualify for free shipping **

Shipping Labels and Fees:

• It is critical that you make sure to obtain an RMA# prior to shipping any product back to our facility. Products that do not contain RMA#'s on the shipping label WILL NOT be accepted/opened. 
• Once you have obtained an RMA# you will need to place your product safely inside your packaging material and mail using USPS First Class with Tracking (minimum) to the following address:
• CycloneFPV.com
• ATTN RMA# (put your assigned RMA here)
• 5546 Silent Timber Path Lane
• Spring Texas 77386

Return Shipping Labels and Fees:

• Unless stated otherwise during the claim process, customers will be responsible to cover all shipping fees to and from our facility during any repair, replacement, or exchange.

Return Time Frame:

• All returns must arrive at our facility within seven (7) days from the date your RMA# was issued. If your package has not arrived at our facility by that time, your RMA# will be void and your request will be closed. Time is of the essence so please see to it that if your request was approved, you do your best to ship your item promptly.  

Foreign Purchasing, Warranty, and Shipping Policies:

• Due to changes in laws, regulations, and import/export restrictions, customers are prohibited from using forwarding companies, i.e. using an address based in the United States for the sole purpose of having the product(s) forwarded to a foreign country. Customers who violate our policy will have their accounts immediately suspended and may also have their customer information turned over to the US Customs and Border Protection for further review.
• Customers who reside outside of the USA will be required to seek warranty and support information from the manufacturer of the part(s) they have ordered from Cyclone FPV. It is the responsibility of the customer to ensure that their location is able to receive warranty services and support prior to making an order. Cyclone FPV will not offer warranty services or support for products sent to foreign countries. We recommend that you check if the manufacturer offers support in your area prior to making any purchase from our website. 
• Cyclone FPV reserves the right to cancel any foreign order without explanation. Upon cancellation, all funds will be refunded immediately to the method of purchase.

Price Matching:

Cyclone FPV will be more than happy to price match products so long as the products meet the following criteria:

1. Items are being sold by an authorized USA dealer and items must presently in stock at a USA facility. 
2. Shipping and destination arrival must be no more than 3 business days. This avoids anyone attempting to list it as USA based but still wait for items to arrive from China.
3. Items must be immediately available for order and cannot be on back-order, pre-order, or currently out of stock status.
4. Item price must calculate shipping to your destination for price matching. Simply put, if the item is $3.00 cheaper but shipping is $3.00 more, do not waste our time trying to match the price and then use our free shipping. 
5. We must be able to order the product ourselves in order for the product to receive price matching.
6. Ths price cannot be advertised below the MAP. Companies that violate MAP are most likely leaving the industry, have decided not to follow protocol, or are simply looking to dump inventory. Take advantage of those situations if you can. We will not try to compete with that. 
7. Any other common sense factor will be taken into account. Considering that it is common sense, it may not be list here because we assume you probably already know about it. However, if there is a discrepancy, we will simply use our best judgement. One thing to note: Do not ask us to match anything that is being shipped from China. If you live in the USA, then you need to support USA based companies. Nickel and diming us is not the way to go about doing that. 

Cancellations and Credits:

• In the event that you happen to cancel your order before it is picked up by the carrier, we will do our best to make sure that the package is pulled. If we are able to do this, we will cancel the entire order immediately. Please note that credits can take up to 10 business days to appear back on your credit card or account. This is not in our control so we ask that you allow up to two weeks before contacting us about the credit appearing on your card. Please note that shipping charges may not be refunded until we have received confirmation from the carrier that a refund was processed. This means that you may receive a second refund for the shipping fees once we have been refunded by the carrier. 
• Effective March 2020, Shopify and PayPal are no longer refunding merchants the 3% transaction fees when an item is returned or a sale is cancelled. Customers who cancel their orders will receive their full refund less 3% for transaction costs that CycloneFPV pays for processing. In the event that the cancellation is due to inventory shortage, CycloneFPV will refund the 3% transaction fee as well. 

Thank you for taking the time to read through our warranty and return policies. If you have any questions about our policies please email us at support@cyclonefpv.com or fill out our online contact form.

Sincerely,

Tarek Maalouf
Founder and Work Mule
Cyclone FPV

Good morning. As of today, September 16 2018, here are the update that I have in regard to the arrival of the FrSky long range bundles that were ordered from CycloneFPV.com

CycloneFPV placed the orders for roughly 400 different bundle specials on August 30, 2018. This order, which consisted of enough product to cover all orders (except the second set of backordered R9M/R9MM bundles purchased on on or after Sept. 6) was indicated to have shipped on September 6th 2018. Emails from our distribution representative indicated that their logistics company had processed the shipment and it was on its way to their California distribution facility.

Below is a copy of the email I sent to our rep. and her response:

(my emails are in blue - their emails are in orange)

Tina:

I would like to know the updates for our shipments please. We have some people starting to ask and I need to be able to give them answers. Thank you very much.